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Shipping Costs

Australian Retail Shop Orders:
Over $49Free Shipping
Under $49Flat rate $10.00
ExpressFlat rate $19.90

Australian Professional and Wholesale Shop:
All items Over $500 Free shipping(Excludes Turbo Twister Tower)
Under $500$15.00
Turbo Twister Tower$89

New Zealand Retail Shop Orders:
Over $49 Free Shipping
Under $49Flat rate $15.00

New Zealand Professional and Wholesale Shop :
Spray Tan Solutions & Samples over $500 Free Shipping
Tanning Equipment & Spray Tan Kits $59.00
All other items under $500 $15.00
*We do not sell the Turbo Twister Tower to New Zealand.

All Overseas Orders(Rest of the world)
Items under 500g$15
Items 501g-1kg$25
Items 1.1kg-1.5kg$35
Items 1.6kg-2kg$45
Items 2.1kg-2.5kg$55
Items over 2.5 Kg$70

We only sell Spray Tan Solutions and Samples from the Professional Shop overseas.

All standard orders received will be dispatched by the next working day. (Depending on stock availability and/or order confirmation).

Orders are processed and shipped on working days only (Monday through Friday, excluding bank holidays).All orders require a signature upon delivery. If you are not there to sign for your order, Australia Post will leave a notice for collection card with details of how to collect your delivery.

For delivery to some rural and semi-rural areas Australia Post has restricted delivery operations and no capability to deliver with signature. A card will also be left with pick up details.
To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, please check that all shipping information is correct. If your parcel is deemed as unclaimed or returned to us, you will be refunded for your order excluding shipping.

To the best of our ability every order is processed and shipped on the next business day. All parcels are shipped securely by registered Australia Post and each parcel is traceable.

Estimated Standard Delivery Times from Ship Date:

Australia: 3 – 5 business days.
New Zealand: 5 – 10 business days.
United States: 10 – 12 business days.
United Kingdom: 10-12 business days.

We currently only ship professional shop products within Australia and to New Zealand.

Returns

We are committed to offering our Customers the finest tanning products available. If you feel the products you received from our Online Store do not meet this expectation, you may return any item in its original condition for a full refund within 14 working days from delivery provided that you tell us within 7 working days after the day on which you received the products that you intend to return the item. Regrettably, the shipping fees are not refundable. Due to the personal nature of beauty products we cannot accept returns on any used or opened items. Refunds will only be made against the original credit/debit card used.

Please note that only products purchased from www.puretan.com.au will be accepted for return.

To initiate a return, kindly email using the contact us area.
Please send your returned goods to:
Puretan
8/634-644 Mitcham Rd Vermont
Victoria, 3133 Australia

Warranty Claim

Puretan products should be free from defects. If your Puretan product is defective, we will happy replace it free of charge. Refunds will not be considered.
In the event, after careful inspection Puretan determines the returned goods not to be defective, a warranty claim will not be honoured. In this instance return shipping costs will be the responsibility of the purchaser.

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